Don't just analyze feedback — act on it. Automatically detect churn risk, assign work to your team, and track every insight from submission to resolution.
SOC 2 Compliant
GDPR Compliant
Real-time Analysis
98% Accuracy
10K+
Insights Generated
120+
Features Shipped
60%
Avg Churn Reduction
4.2
Hours Saved Per Week
Connect Your Feedback Sources
Works with the tools you already use. Connect in under 2 minutes.
Powerful Features
Analyze feedback. Act faster.
AI Copilot
Ask your feedback data anything
Cmd+K command bar with smart suggestions
Natural language queries: "What are the top pain points this week?"
Health scores, churn prediction, and proactive alerts for every customer
Health score dashboard
9-factor churn risk
Automated recovery alerts
Choose Your AI
Bring your own keys (BYOK). Pick the model that fits your needs and budget.
OpenAI, Anthropic, Google support
Automatic fallback chains
Per-org budget tracking
AI Churn Detection
Catch at-risk customers before they leave with real-time frustration pattern scanning
Feedback Workflow
Route feedback, track status, assign to team members, close the loop
Smart Categorization
AI auto-tags feedback by topic and type — no manual sorting needed
Real-Time Alerts
Slack, email, and in-app notifications when urgent feedback or sentiment spikes occur
Weekly AI Insights
Friday email digest with emerging pain points, feature requests, and action items
Dashboard Sharing
Public links with password protection and one-click PDF export
Trend Analytics
Sentiment, volume, and topic trends over 7d/30d/90d with saved views
Integrations
Slack, Intercom, email, webhooks — connect your feedback sources in 2 minutes
Data Privacy & GDPR
Export your data anytime. Request account deletion with a 30-day grace period. Full GDPR compliance with data portability and right to erasure.
AI Workflow Automation
Create IF/THEN rules that auto-assign, escalate, notify, and draft responses when churn risk spikes, bugs are reported, or sentiment drops.
30-Day Churn Probability
Predict 30-60 days out which customers will churn — with calibrated probabilities, factor breakdowns, and prevention playbooks. Honest accuracy tracking included.
Real Impact
Before vs. After Rereflect
10 hrs/week
30 min/week
Manual review time saved
2+ days
< 1 hour
Time to respond to churn signals
Gut feeling
Data-driven
Product roadmap decisions
Simple Pricing
Choose the plan that'sright for you
Start free and scale as you grow. No hidden fees, no surprises.
Free
For individuals getting started
$0/month
250 feedback/month
2 team members
Basic sentiment analysis
CSV import
Email support
Most Popular
Pro
For growing teams
$29/month
2,500 feedback/month
10 team members
Slack, Intercom & more
Webhooks
Priority support
Business
For scaling companies
$99/month
25,000 feedback/month
25 team members
API access
Advanced analytics
Custom categories
Enterprise
Custom solutions
Custom
Unlimited feedback
Unlimited team members
SSO / SAML
Dedicated support
SLA guarantee
Frequently Asked Questions
Rereflect achieves 85-95% accuracy on sentiment classification and 80-90% on topic categorization. The system improves over time as it processes more of your data. For edge cases, you can manually adjust categories.
Yes. All data is encrypted in transit (TLS) and at rest. We use SOC 2 compliant infrastructure. Each organization's data is fully isolated — no cross-tenant access. We never use your data to train AI models.
Absolutely. Pro plans can use any OpenAI model. Business and Enterprise plans support Anthropic (Claude) and Google (Gemini) as well. Bring your own API keys for full control over model selection and costs.
Under 5 minutes. Sign up, connect your feedback sources (Slack, Intercom, or email), and upload a CSV of existing feedback. AI analysis starts immediately.
Pro and Business plans allow overage at a small per-item cost ($0.02 and $0.01 respectively). You'll see a usage warning before you hit the limit. Free plans stop processing new feedback at the cap — upgrade anytime to continue.
Yes, all plans are month-to-month with no annual commitment required. Cancel from the billing settings page and you'll retain access until the end of your billing period.
Yes. All paid plans include a 14-day free trial with full feature access. No credit card required to start.
Currently: Slack (OAuth), Intercom (OAuth + webhooks), email forwarding, CSV import, and webhooks for custom sources. Zendesk and HubSpot integrations are coming soon.
You can export all your personal data at any time from Settings > Preferences. Click 'Export My Data' to download a ZIP file containing your profile information, feedback items, AI conversations, notes, and preferences in both JSON and CSV formats.
Yes. Go to Settings > Preferences and click 'Delete My Account.' Your account will be deactivated immediately and all data permanently deleted after a 30-day grace period. During this window, you can cancel the deletion by simply logging back in. This complies with GDPR's right to erasure.
Yes. Create automation rules that trigger when specific conditions are met — like a customer's health score dropping below a threshold or receiving multiple negative feedbacks. Rules can auto-assign team members, change workflow status, send notifications, and even draft AI responses. Choose from 5 pre-built templates or create custom rules.
Probabilities are calibrated against your team's labeled churn outcomes. Each prediction includes a 90% confidence interval, so you see when the model is sure vs. estimating. You can mark customers as churned to improve accuracy continuously, and a precision/recall dashboard shows you exactly how well the model performs for your data. With <100 labels we use a global model; org-specific models kick in once you've labeled at least 20 customers.
Ready to transform your feedback?
Join 500+ companies already making better decisions with AI-powered customer insights.