Intercom + Rereflect
Your support conversations contain the most honest customer feedback. Rereflect connects to Intercom and automatically extracts sentiment, pain points, and feature requests from every conversation — so nothing falls through the cracks.
Up and running in minutes.
Connect Intercom
Create a private app in the Intercom Developer Hub and paste its access token into Settings → Integrations → Intercom. No OAuth app registration or environment variables needed — Rereflect validates the token and provisions your feedback source automatically.
Conversations Flow In
New conversations are pulled every 15 minutes; replies and ratings arrive in near-real time when you subscribe the optional webhook. Each conversation becomes one feedback item, however it arrives.
AI Extracts Insights
Our AI analyzes each conversation for sentiment, categorizes feedback, and flags churn risks on your dashboard.
Close the Loop (opt-in)
Turn on the write-back and resolving a feedback item adds a note to its Intercom conversation and closes it — your support team sees the outcome where they work.
Built for this channel.
Conversation Sync
New conversations are pulled automatically every 15 minutes, and an optional webhook adds replies and ratings in near-real time — no webhook subscription is required to get started.
Rating Analysis
Customer satisfaction ratings are correlated with conversation content to understand what drives good and bad scores.
Support Patterns
Discover recurring themes across hundreds of conversations. See which issues generate the most tickets.
Churn Risk Detection
AI identifies frustrated customers from conversation tone and content before they cancel.
Close the Loop
Opt-in write-back: resolve a feedback item and Rereflect adds a note to the conversation and can close it — off by default, note-only also available.
Webhook Integration
Optional real-time webhook with per-workspace HMAC signature verification; the 15-minute pull keeps working with or without it.
Who it helps.
We were drowning in tickets but had no way to see the big picture. Rereflect showed us that 40% of our tickets were about the same 3 issues — we fixed them and ticket volume dropped 30%.
I used to ask support to tag tickets manually. Now Rereflect auto-categorizes everything and shows me exactly which features customers are requesting most — with sentiment context.
The churn detection caught a key account's frustration before I even knew about it. We jumped on it, resolved their issue, and they renewed their contract the next month.
Connect in four steps.
Open the Intercom Developer Hub, create a private app, and copy its Access Token — plus the Client Secret if you plan to use real-time webhooks.
Go to Settings → Integrations → Intercom, paste the Access Token, and click Connect. Rereflect validates it and provisions your feedback source automatically.
New conversations are pulled every 15 minutes and become analyzed feedback items — nothing else to configure.
Subscribe conversation.user.created, conversation.user.replied and conversation.rating.added in your Intercom app. Without a Client Secret, webhook deliveries are rejected — the pull keeps working.
On the Intercom settings page, turn on Write-back to post a note and close the conversation when you resolve a feedback item. Requires conversation:write scope on your Intercom app.
New conversations, replies, and ratings appear on your dashboard — with sentiment, categories, and churn signals.
Questions, answered.
Self-host it and connect your tools.
Deploy Rereflect on your own infrastructure and wire up every feedback channel you already use. MIT licensed, every feature unlocked.